Need to return an item? It’s no problem with our hassle free return policy. If you wish to return an unused item or part and it is in it's original package and is re-saleable, you have 30-days from receipt to return said parts to us with no restocking fees. Any returns after 30 days are subject to a 15% restocking fee. The original shipping charges will not be refunded. If you received free shipping on your order we will charge you for the amount we originally incurred for that shipment. We also will not pay for your return postage. No Returns or Refunds on Special Order Products, Closeout Specials or anything that has been used.
Please contact us for a return authorization number.
You will need to include your original packing slip with your order.
634 N. Falmouth Hwy, Box 349
N. Falmouth, MA 02556
1220 Route 28A
Cataumet, MA 02534
Defective Items / Warranty
All parts are factory made from the manufacturer and will be handled on a case by case basis, depending on the warranty policy of the manufacturer. Some manufacturers make this a very simple and easy process unfortunately others do not. Please be advised that warranty claims for these parts may take up to 4 weeks for processing, and customers must cover shipping. Enviro & Napoleon notoriously take forever on warranty claims.
Unfortunately sometimes items arrive damaged from the carrier. If you've received damaged items in shipping, we will send out a replacement after verification of the damaged item. If you'd like to expedite this process please send a picture of your broken items and invoice to us by email at firstname.lastname@example.org or by text message to 1-774-392-7211. Please note this line is for damage claims only and any phone calls or voicemails will not be answered.