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What is your return / cancellation policy?

If you need to cancel an order for any reason there will be a 10% service charge. Any returns must be made within 30 days of original purchase. There is a 15% restocking fee on all returns. All returns after 30 days are subject to a 25% restocking fee. All items must be returned unopened in original packaging. Return shipping will be paid by the buyer, and refunds will be be issued. Please note shipping costs are not refunded. Please contact us for a return authorization number and more information at or by calling 508-392-9831.

You will need to include your original packing slip with your order.

If you are returning your items via USPS, you must use the following address:
1220 Route 28A
PO Box 700
Cataumet, MA 02534

If you are returning your items via UPS or FEDEX, you must use the following address:
1220 Route 28A
Cataumet, MA 02534

Damaged Items

If you've received damaged items in shipping. We will send out a replacement of items after verification of the damaged items from the shipping carrier and from POND-SUPPLIES-4-LESS.


Chemicals are not returnable.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 1-508-392-9831.