Returns / Cancellations

If you need to cancel an order for any reason there will be a 10% service charge. Any returns must be made within 30 days of original purchase. All items purchased on or after (06/26/2019) are final, general returns will not be processed! Manufacturers warranties still valid. There is a 15% restocking fee on all returns Any returns after 30 days will be subject to a 25% restocking fee. All items must be returned unopened in original packaging. Return shipping will be paid by the buyer, and refunds will be be issued. Please note shipping costs are not refunded. If you received free shipping on your order we will charge you for the amount we originally incurred for that shipment. Please contact us for a return authorization number and more information at or by calling 508-392-9831.

You will need to include your original packing slip with your order.

If you are returning your items via USPS, you must use the following address:
634 N. Falmouth Hwy, Box 349
N. Falmouth, MA 02556

If you are returning your items via UPS or FEDEX, you must use the following address:
1220 Route 28A
Cataumet, MA 02534

Defective Items / Warranty
Unfortunately sometimes products do not work like they are supposed to. When items are defective we will help you with the manufacturer file a claim. Please note that the warranty on magnetic pumps usually does not cover the impeller. Please read the warranty information carefully.

Damaged Items
If you've received damaged items in shipping. We will send out a replacement of items after verification of the damaged items from the shipping carrier and from POND-SUPPLIES-4-LESS.

Chemicals are not returnable.